Im pretty fucking sick of the xbox customer service. My ordeal with them:
I live between Tahoe and Avery. Avery is where my parents house is, and until this winter starts up, I have been staying in Avery to go to school. So the xbox breaks in July. I call to get it warrentied. They tell me they are sending the shipping label and all that bullshit. So, a few weeks roll by and no label. So I call them back. They say the same thing and no label.
I ended up just buying another xbox, since the other one was only part mine, I just decided to buy a new one. So, I finally call them about the xbox again and the fucking bastard who answers tells me that the whole reason they couldnt send it out is because my adress isnt verified. I give them my adress again, and they tell me that it isnt showing up. They ask me if I have another adress, I say no, this is the adress I have had for years, I had had fedex and UPS ship here with no problem for the last ten years. He starts arguing with me basically telling me I dont know my own adress, and says it is coming up as something different in the computer. I told him his computer system is a piece of shit. So after about 2 hours of this, he finally says, alright I will just force it though.
A week later still nothing. I call back and ask to speak to a supervisor. I get ahold of him, and he starts arguing with me about my adress just like the other lame. They ask if there are any friends or family I could send it to, I say no, they all live in this area and would have the same issue. So, I argue with this douche bag for an hour before he says I can take the box to a UPS store. I get the fucking label, take it up there.
Two weeks pass, and I get an email from xbox saying that I need to send out my xbox becuse they have not recieved it yet. I call them up, and they dont know where it is. I am on the phone for a hour before they are like "oh, yeah, we found it, dont worry" Two more weeks pass, and they finally send it back to me. Altogehter, I started the claim on July 28th, and just recieved the xbox a week ago.
So, if you live in a rural area, xbox verification program can fuck up on your adress. So, that is the issue with their program if you guys run into it. Seriously I was about to sell the xbox and buy a playstation. Especailly since the new xbox I bought while waiting scratches cds and randomly fucks up.
Fuck you Xbox. Fuck you Microsoft